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Comcast's Customer Service

After a 2nd attempt to do business with Comcast I am wondering if they are as low in the area of customer service as I think they are. I finally installed Xfinity in December 2013 and am discontinuing it because of misinformation, technical issues, different responses to the same situation, inability o understand what their customer service people are saying as they read and re-read from a script, increased charges for the package that I ordered, and the person I spoke with in another country insisted that is what was ordered (what she saw).  It may have been ordered, but not by me. These are just a few of the problems I encountered.

In early 2013 I had a request for service and cancelled after the negative technician arrived and would not run the cable line. There were other problems as well. I tried again because television reception is poor in my area and I thought having their TV service would provide me with a good, consistent connection.

Did this just happen to be my experience with Comcast on two different attempts? I chalk it up to being a monopoly essentially. The giants around here in the areas of telecommunications seem to be AT&T and Comcast. When there is a monopoly customer service is very lacking, for lack of a better word.


Nod January 27, 2014 at 06:50 PM
I saw online that I was scheduled for an all-day appointment, called to ask about it and no one had a clue. As far as I know, no one showed up. I posted my issues on Comcast's Facebook page and this morning I rec'd a call from their corporate office in Connecticut. I can't go through the conversation; however, she did give me her phone number to call her back because she recognized I was stressed with the problems of Comcast.
Susan Krajcovic March 29, 2014 at 12:44 AM
Nod...Why do you still want Comcast? She should have given you 3 months free instead of her phone number. You will love DirecTV over Comcast. Wish I could give it to you! All I had was problems with Comcast.
Nod April 01, 2014 at 12:26 AM
Comment did not post a 2nd time!! Fortunately I had clicked copy, so didn't have to re-write for a 3rd time. My entire response just disappeared when I clicked "Post Comment," just as it did a few times over the past week. They were also responses re Comcast. Well, I will not re-write all that I had written since it may disappear again. I cancelled Comcast within the 30-day period. They tried to pull some fast stuff after that, I posted more comments on their Facebook page and they finally called and said I have a $0 balance. I asked for that in writing, but have not rec'd. it yet. I am done trying to give them my business and am back to using my antennae, as I watch very little television.

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