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Comcast's Customer Service

After a 2nd attempt to do business with Comcast I am wondering if they are as low in the area of customer service as I think they are. I finally installed Xfinity in December 2013 and am discontinuing it because of misinformation, technical issues, different responses to the same situation, inability o understand what their customer service people are saying as they read and re-read from a script, increased charges for the package that I ordered, and the person I spoke with in another country insisted that is what was ordered (what she saw).  It may have been ordered, but not by me. These are just a few of the problems I encountered.

In early 2013 I had a request for service and cancelled after the negative technician arrived and would not run the cable line. There were other problems as well. I tried again because television reception is poor in my area and I thought having their TV service would provide me with a good, consistent connection.

Did this just happen to be my experience with Comcast on two different attempts? I chalk it up to being a monopoly essentially. The giants around here in the areas of telecommunications seem to be AT&T and Comcast. When there is a monopoly customer service is very lacking, for lack of a better word.


Nod January 27, 2014 at 06:50 PM
I saw online that I was scheduled for an all-day appointment, called to ask about it and no one had a clue. As far as I know, no one showed up. I posted my issues on Comcast's Facebook page and this morning I rec'd a call from their corporate office in Connecticut. I can't go through the conversation; however, she did give me her phone number to call her back because she recognized I was stressed with the problems of Comcast.
Susan Krajcovic March 29, 2014 at 12:44 AM
Nod...Why do you still want Comcast? She should have given you 3 months free instead of her phone number. You will love DirecTV over Comcast. Wish I could give it to you! All I had was problems with Comcast.
Nod April 01, 2014 at 12:26 AM
Comment did not post a 2nd time!! Fortunately I had clicked copy, so didn't have to re-write for a 3rd time. My entire response just disappeared when I clicked "Post Comment," just as it did a few times over the past week. They were also responses re Comcast. Well, I will not re-write all that I had written since it may disappear again. I cancelled Comcast within the 30-day period. They tried to pull some fast stuff after that, I posted more comments on their Facebook page and they finally called and said I have a $0 balance. I asked for that in writing, but have not rec'd. it yet. I am done trying to give them my business and am back to using my antennae, as I watch very little television.
Nod July 23, 2014 at 01:37 AM
Posted on Comcast's Facebook Page on Tuesday, July 22, 2014 Well, I spent 2+ hours on chat with Comcast people trying to access my closed account and eventually it happened. Now I have spent approx. 3+ hours to find out that it appears that someone did not tell me the TOTAL truth about my account and the $0 balance. I was told that you/Comcast "had taken care of it and credited my account." How deceptive!! Well, I suppose you did take care of it, but not in the way that it was presented to me. I was born at night, but not last night!! This is what is written at the top of my account page: "We have identified your account as inactive due to a delinquent balance. Please make a one-time payment below or chat with a LIVE Chat representative to make your account current. Call 1-800-COMCAST if you need to speak with a Comcast representative." Then this is what shows on the page: Credits ($266.53) WRITE OFF/CREDIT - ADJUSTMENT ($266.53) Now I must check my credit report to see if this is on there, which I am expecting it will be because why would it be written as a "write off" when I cancelled the account within the required amount of time and returned all of the equipment. COMCAST, this really stinks!! All of my life I have honored all of my honest debts, no problems with my credit report and you would do such a low-life thing. I may be putting the cart before the horse, but I doubt it, and will certainly give you an apology here if necessary. As far as I'm concerned, this is the reason I could not get a statement in writing for 4-5 months. Now I can add this to my thoughts whenever I see the commercial on TV that you "have changed." I become a senior citizen and get stressed with this kind of garbage from you and other companies. I may be old, but I am not dumb!!

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