Comcast's Customer Service

After a 2nd attempt to do business with Comcast I am wondering if they are as low in the area of customer service as I think they are. I finally installed Xfinity in December 2013 and am discontinuing it because of misinformation, technical issues, different responses to the same situation, inability o understand what their customer service people are saying as they read and re-read from a script, increased charges for the package that I ordered, and the person I spoke with in another country insisted that is what was ordered (what she saw).  It may have been ordered, but not by me. These are just a few of the problems I encountered.

In early 2013 I had a request for service and cancelled after the negative technician arrived and would not run the cable line. There were other problems as well. I tried again because television reception is poor in my area and I thought having their TV service would provide me with a good, consistent connection.

Did this just happen to be my experience with Comcast on two different attempts? I chalk it up to being a monopoly essentially. The giants around here in the areas of telecommunications seem to be AT&T and Comcast. When there is a monopoly customer service is very lacking, for lack of a better word.

Jeff C January 25, 2014 at 11:10 PM
@Nod Is AT&T Uverse in your area?
Carol Page January 26, 2014 at 06:44 AM
Before Christmas I signed up for the Comcast triple play. Installation first time was scheduled for 1.6.2014 between 1-3 PM. At 10AM a black van arrived, a man got out, walked around my property, drove off. At 2 PM after multiple phone calls I was told they needed to do a survey. A supervisor called that evening, assured me she would call prior to the next scheduled installation with results of survey. No phone call. Installation second time 1.14.2014 between 10-12. At 12:17 a tech showed up, said I needed a survey. WHAT? After being on hold most of the time, finally a person was going to check on it and refer it to the construction department. On 1.23.2014 Comcast engineering called - they had never received a request prior to 1.23.2014. On 1.24.2014 Comcast engineering called back my portion of the construction cost would be over $600. It was interesting that customer service or lack thereof at Comcast admitted no one did their job repeatedly. Unfortunately I live in an area where I cannot get Uverse. Would be nice if the County who has issued their franchise paid attention to what is going on with Comcast. I have reported problems with my landline to AT&T since September, yet to be fixed completely as there is wet cable and to date no one has repaired that issue. Wish there was more competition for services.
Susan Krajcovic January 26, 2014 at 02:14 PM
I got so tired of Comcast! Always problems!!! I got Directv and I love it, love it, love, it! The customer service is awesome at Directv. You can record up to 7 shows at once and watch your regular programming too with their free Genie and mini Genie. 200 recording hours. You get so many more channels. Only drawback is with huge storms it goes out. But with Comcast my service was always going out! I have heard U Verse is a pain. That is why I never tried it. And Directv has so much more to offer.
Susan Krajcovic January 26, 2014 at 02:44 PM
I use Comcast for Phone and computer only. Comcast has the fastest computer speed and no problems with wet cable for the phone. AT&T was too slow with speed for computer, even though they promised the fastest, so we switched back to Comcast for our computer, and we knew about wet cable, so we did not want AT&T for phone line.
Nod January 26, 2014 at 10:11 PM
Susan, I had heard about DirecTV and problems with the weather, so I asked in my neighborhood. My next door neighbor switched from Comcast to DirecTV said they love it and have not had any problems, even when the weather is bad. Some other neighbors said when it rains, fog, etc. it goes out. We were only getting cable because we do not watch much television, but our reception is not good with even a digital antenna now. It is so confusing since these companies have a "hold" on us. Carol, the first comment suggested I go to Twitter. You can also go to Facebook, enter Comcast in the search box and there are complaints coming in by the minute. You can post your issue there and someone will respond to you. Good luck!! U-verse is not offered in my neighborhood. My son-in-law had it and switched back to Comcast.
Susan Krajcovic January 27, 2014 at 01:16 PM
Well, I swear by DirecTV. I love it. That's all I can say. I think they should pay me for all the praise I am giving them! (See above comments). But when you are happy with a product or service, you just can't help but give praise.
Susan Krajcovic January 27, 2014 at 01:17 PM
Carol page, look into DirecTV.
SHASTA DIXON January 27, 2014 at 04:02 PM
COMCAST is horrible. We were scheduled 3 different troubleshooting appointments and no one showed. I even took off work and then they send someone out unscheduled. The last appointment I had when no one showed, I called them and was told they didn't see an appointment for me in the system. Then when I was calling in to make the complaint, I was hung up on 3 times. The 4th time I call, I immediately asked the rep to take down my cell number and if her phone hangs up to please call me back. She stated they had been having technical difficulties, yeah right! My husband wants to disconnect and switch our services back to direct. I pushed against it but now I think it's time to fess up that he is right. I pay my bill every month on time and you mean to tell me that is acceptable for me to continue to receive services that half work?? Oh no!!! Good bye Comcast.
Susan Krajcovic January 27, 2014 at 04:27 PM
Yes, Comcast pulled that "we don't see an apt time for you today", even though they had called earlier in the day to confirm it! HA! I don't know how they stay in business. I think it is because people are always afraid of change, so they stick with the same old, even though the same old is sticking it to them! I love DirecTV.
Nod January 27, 2014 at 06:50 PM
I saw online that I was scheduled for an all-day appointment, called to ask about it and no one had a clue. As far as I know, no one showed up. I posted my issues on Comcast's Facebook page and this morning I rec'd a call from their corporate office in Connecticut. I can't go through the conversation; however, she did give me her phone number to call her back because she recognized I was stressed with the problems of Comcast.
Susan Krajcovic March 29, 2014 at 12:44 AM
Nod...Why do you still want Comcast? She should have given you 3 months free instead of her phone number. You will love DirecTV over Comcast. Wish I could give it to you! All I had was problems with Comcast.
Nod April 01, 2014 at 12:26 AM
Comment did not post a 2nd time!! Fortunately I had clicked copy, so didn't have to re-write for a 3rd time. My entire response just disappeared when I clicked "Post Comment," just as it did a few times over the past week. They were also responses re Comcast. Well, I will not re-write all that I had written since it may disappear again. I cancelled Comcast within the 30-day period. They tried to pull some fast stuff after that, I posted more comments on their Facebook page and they finally called and said I have a $0 balance. I asked for that in writing, but have not rec'd. it yet. I am done trying to give them my business and am back to using my antennae, as I watch very little television.


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